The Senior Network Engineer provides technical leadership and overall guidance for the selection, design and implementation of network products and services and provides on-going support to the operations of company’s network (LAN/WAN) and telephony environments. As a technical expert, this individual will also actively participate in the mentorship and development of mid-level and junior-level teammates.
To perform the job successfully, an individual should demonstrate the following competencies:
· Teamwork: Balances team and individual responsibilities. Exhibits objectivity and openness to others’ views. Gives and welcomes feedback. Contributes to building a positive team spirit. Puts success of team above own interests. Able to build morale and group commitments to goals and objectives. Supports everyone’s efforts to succeed. Recognizes accomplishments of other team members.
· Problem-Solving: Logical thought process and problem-solving ability. Able to effectively gather and analyze information skillfully and provide solutions in complex situations. Seeks root causes. Identifies items requiring additional information or action and addresses and communicates appropriately.
· Innovation: Displays original thinking and creativity. Meets challenges with resourcefulness. Generates suggestions for improving work. Develops innovative approaches and ideas. Presents ideas and information in a manner that gets others’ attention.
· Customer Service: Excellent customer service skills, including the ability to describe solutions in nontechnical terms. Commitment to positive engagement and follow-through while providing quality customer service. Appropriately responds to and resolve complex situations/problems. Responds promptly to customer needs, requests for service, and assistance. Solicits customer feedback to improve service and enhance existing procedures. Meets commitments.
· Communication and Collaboration: Effective communicator with strong interpersonal and conflict resolution skills. Prepares clear written text on complex technical matters. Able to successfully build relationships and adapt communication style in various environments. Listens and requests clarification. Responds well to questions and feedback. Demonstrates effective group presentation and facilitation skills. Contributes effectively in meetings. Speaks clearly and persuasively in a manner suitable to the understanding of the listener.
· Organizational Support: Detail oriented with ability to appropriately prioritize based on need and business impact. Follows policies and procedures. Completes deliverables tasks correctly and on time. Supports organization’s goals and values. Supports affirmative action and respects diversity.
· Technical Skills: Assesses own strengths and weaknesses. Pursues training and development opportunities. Strives to continuously build knowledge and skills. Shares expertise with others.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Job duties are performed onsite in office and technical work environments. This position requires the employee to be on-call for emergency situations when not in the office, and to respond within at least four-hours to these types of events. This position may require some travel to other locations to perform technical implementations, assessments and inspections.
Work is generally performed remotely, and some duties must be performed in technical environments (e.g. wiring closets, equipment rooms, data centers, etc.). The individual in this position routinely uses standard office equipment (e.g. computers, phones, photocopiers, filing cabinets, fax machines, etc.) and may occasionally use hand and/or diagnostic tools (e.g. screwdrivers, wrenches, crimping tools, digital multimeters, loopback adapters, etc.). Technical work environments may involve occasional exposure to physical risks, which include: the weight of equipment racked in confined spaces, moving mechanical parts, electrical components (capable of producing electric shock), abnormal temperatures, vibration, fumes, airborne particles, and toxic or caustic substances. The noise level in these work environments is usually moderate to occasionally loud.