Senior Network Engineer
Job Descritpion

The Senior Network Engineer provides technical leadership and overall guidance for the selection, design and implementation of network products and services and provides on-going support to the operations of company’s network (LAN/WAN) and telephony environments. As a technical expert, this individual will also actively participate in the mentorship and development of mid-level and junior-level teammates.


To perform the job successfully, an individual should demonstrate the following competencies:

· Teamwork: Balances team and individual responsibilities. Exhibits objectivity and openness to others’ views. Gives and welcomes feedback. Contributes to building a positive team spirit. Puts success of team above own interests. Able to build morale and group commitments to goals and objectives. Supports everyone’s efforts to succeed. Recognizes accomplishments of other team members.

· Problem-Solving: Logical thought process and problem-solving ability. Able to effectively gather and analyze information skillfully and provide solutions in complex situations. Seeks root causes. Identifies items requiring additional information or action and addresses and communicates appropriately.

· Innovation: Displays original thinking and creativity. Meets challenges with resourcefulness. Generates suggestions for improving work. Develops innovative approaches and ideas. Presents ideas and information in a manner that gets others’ attention.

· Customer Service: Excellent customer service skills, including the ability to describe solutions in nontechnical terms. Commitment to positive engagement and follow-through while providing quality customer service. Appropriately responds to and resolve complex situations/problems. Responds promptly to customer needs, requests for service, and assistance. Solicits customer feedback to improve service and enhance existing procedures. Meets commitments.

· Communication and Collaboration: Effective communicator with strong interpersonal and conflict resolution skills. Prepares clear written text on complex technical matters. Able to successfully build relationships and adapt communication style in various environments. Listens and requests clarification. Responds well to questions and feedback. Demonstrates effective group presentation and facilitation skills. Contributes effectively in meetings. Speaks clearly and persuasively in a manner suitable to the understanding of the listener.

· Organizational Support: Detail oriented with ability to appropriately prioritize based on need and business impact. Follows policies and procedures. Completes deliverables tasks correctly and on time. Supports organization’s goals and values. Supports affirmative action and respects diversity.

· Technical Skills: Assesses own strengths and weaknesses. Pursues training and development opportunities. Strives to continuously build knowledge and skills. Shares expertise with others.


The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Job duties are performed onsite in office and technical work environments. This position requires the employee to be on-call for emergency situations when not in the office, and to respond within at least four-hours to these types of events. This position may require some travel to other locations to perform technical implementations, assessments and inspections.

Work is generally performed remotely, and some duties must be performed in technical environments (e.g. wiring closets, equipment rooms, data centers, etc.). The individual in this position routinely uses standard office equipment (e.g. computers, phones, photocopiers, filing cabinets, fax machines, etc.) and may occasionally use hand and/or diagnostic tools (e.g. screwdrivers, wrenches, crimping tools, digital multimeters, loopback adapters, etc.). Technical work environments may involve occasional exposure to physical risks, which include: the weight of equipment racked in confined spaces, moving mechanical parts, electrical components (capable of producing electric shock), abnormal temperatures, vibration, fumes, airborne particles, and toxic or caustic substances. The noise level in these work environments is usually moderate to occasionally loud.

Responsible for defining technology priorities and develops long-term strategies to manage and scale the services provided by the Infrastructure Network Administration team.
Provides network architecture design, development, optimization, and implementation. Designs and implements solutions based on Microsoft server 200X OS, HP and Cisco network switches, routers and firewalls, and other technologies in compliance with client standards.
Evaluates and improves the efficiency of processes and procedures to enhance speed, quality, efficiency, and output. Decomposes large systems into subsystems, components, and service threads.
Develops, implements, and maintains network and telephony systems configurations, procedures, and associated training plans.
Ensures an effective allocation of network and telephony resources to meet departmental productivity, service delivery and quality goals.
Creates architectural, process, standards, and governance documents.
Provides technical direction and support to junior members of the Infrastructure Network Administration team.
Manages the preparation and maintenance of reports necessary to carry out the functions of Network/Telephony administration. Prepares periodic reports for management, as necessary or requested, to track strategic goal accomplishment; proactively intervenes to correct problems when they are encountered.
Provides 24x7 on-call technical support for network/telephony related emergencies, when not in the office, and a response time of no more than four-hours to these types of events. Adjusts work schedule when required to support off-hours network/telephony services (e.g. implementations, cut-overs, routine maintenance tasks, etc.).
Participates in the creation of RFPs, bid proposals, contracts, scope of work reports and other documentation for Infrastructure projects and associated efforts.
Required Skills
Administration, management and troubleshooting of LAN/WAN technologies, voice/data circuits, VoIP systems, etc.
Performance Tuning and Optimization (PTO), using native monitoring and third-party tools (e.g. Solarwinds) to capture and analyze network performance metrics, capacity planning metrics, maintain uptime, generate usage reports and spot trends.
Configuration and installation of network routers/switches (Cisco), concentrators (Cisco), telephony systems (Cisco), load balancers (Kemp), firewalls (Palo Alto) and WiFi equipment (Cisco).
Web UI technologies (e.g., CSS, JavaScript, JQuery, Ajax); with writing test cases at high level code coverage, and testing UI changes through code via automation framework (e.g., Selenium).
High Availability (HA) and Disaster Recovery (DR) options for Network/Telephony Infrastructure Operations and Management.
Able to solve practical problems and deal with a variety of concrete variables in situations where some limited standardization exists. Able to interpret instructions furnished in written, oral, diagram, or schedule form. Relies on extensive experience and judgment to plan and accomplish goals
B.A. / B.S. in Computer Science, Software Engineering, or related discipline strongly preferred.
Minimum of 15 years of proven experience in the design, implementation and continued operation of LAN/WAN networks, routers, switches and telephony technologies.
Minimum of 7 years of experience in the management and delivery of complex network infrastructures, and related projects; that involve vendor(s), business users and internal IT team(s) working together collectively to achieve results.
Experience in Hybrid Cloud migration required; Microsoft Azure preferred.
Cisco Certified Network (CCNA, CCNP) optional. Palo Alto Networks Certified Network Security Engineer (PCNSE) optional.
Apply for: Senior Network Engineer